Terms and Conditions — 77 Games Pakistan Gaming Platform

Throughout these Terms and Conditions, the following words and phrases carry specific meanings. Understanding these definitions will help you follow the rest of the document more easily.

77 games is a real-money gaming platform and access is strictly governed by the following eligibility requirements. It is your responsibility to confirm you meet these requirements before registering or placing any bet.

When you create an account on 77 games, you enter into a direct agreement with the platform. The registration process requires you to provide accurate personal information, including your full name, date of birth, contact number, and a valid email address. Any information that is found to be false or misleading may result in immediate account termination.

You are responsible for maintaining the security of your account login credentials. 77 games will never ask for your password by email, live chat, or phone. If you suspect that your account has been accessed without your authorisation, you must notify the 77 games support team immediately. The platform will not be held liable for losses that result from a player's failure to secure their login details.

• All registration information must be accurate, complete, and kept up to date on your 77 games account.
• Account verification (KYC) may be requested at any time, including before a withdrawal is processed.
• Players may update their contact details by contacting support — name and date of birth changes require documentary evidence.
• Sharing your 77 games account login credentials with any other person is not permitted.
• Registering an account on behalf of another person is not permitted under any circumstances.

All deposits at 77 games are processed in Pakistani Rupees (PKR). The platform supports deposits via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard debit cards. The minimum deposit amount is Rs 500 per transaction.

77 games does not impose any fee on deposits from our side — however, your payment provider may apply their own fees or limits, which are beyond 77 games' control. All deposits must be made from a payment method registered in your own name. Third-party deposits are not accepted and will be reversed if identified.

Withdrawal requests on 77 games are processed in PKR to the same payment method used for the corresponding deposit, wherever technically possible. The minimum withdrawal amount is Rs 1,000. All pending wagering requirements on active bonus funds must be met before a withdrawal of associated bonus winnings is permitted.

• Standard withdrawals are processed within 24 hours for verified accounts. VIP Gold members receive same-day processing; Platinum and Diamond members receive priority and instant processing respectively.
• First-time withdrawals from an account always require completion of KYC verification before processing begins.
• 77 games may request additional documentation (e.g., bank statement, payment app screenshot) for larger withdrawal amounts as part of standard security checks.
• Withdrawals cannot be made to third-party accounts or payment methods not registered in your own name.
• Pending withdrawal requests may be cancelled by the player before they are processed — after processing begins, the request cannot be reversed.

77 games reserves the right to delay processing a withdrawal pending the completion of security or fraud checks. Players will be notified if their withdrawal is subject to an extended review period and given a clear timeframe. Any delay beyond 5 business days without notification from 77 games should be reported to support immediately.

77 games offers a range of bonuses and promotional offers to both new and existing players. Every promotion is governed by its own specific terms, which are published on the relevant promotion page within your account. The general bonus rules in this section apply to all promotions unless a specific promotion's terms explicitly state otherwise.

All bets placed on 77 games — whether on live casino games, sports markets, virtual sports, or poker — are subject to the following general rules. Game-specific rules are published within each game's information page on the platform.

• Bets are final once confirmed. A bet that has been accepted and confirmed by the 77 games system cannot be cancelled by the player, except where an in-play cash-out option is available and explicitly offered in the relevant market.
• 77 games reserves the right to void any bet placed on a market affected by a technical fault, data error, or the provision of incorrect odds. Voided bets will have the staked amount returned to the player's PKR wallet.
• Maximum bet limits apply per market, per event, and per player account. These limits are displayed within each market at the time of placing the bet and may vary by game or stake level.
• In the event of a dispute about the outcome of a bet, 77 games' own records — including server logs and official data sources — will be the definitive reference for settlement purposes.
• Placing bets using information not available to the general public (inside information) is strictly prohibited and will result in account closure and bet forfeiture.

All live casino game outcomes at 77 games are determined by certified random number generators (RNG) for digital games, or by the physical dealing of cards and spinning of wheels for live dealer games. These processes are independently verified for fairness.

The following activities are strictly prohibited on 77 games. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of all funds held in the account, and reporting to relevant authorities where legally required.

Participation in the 77 games VIP Club is subject to the general terms in this document and the specific VIP Club terms published on the VIP Club page. The following rules apply to all VIP members regardless of tier.

• VIP tier status is calculated on a rolling 30-day deposit and wagering window. Tier upgrades activate within 24 hours of the relevant threshold being crossed.
• Weekly PKR cashback is calculated on net losses from the previous Monday to Sunday and credited by midday Monday Pakistan Standard Time, with no wagering requirement.
• Comp points are earned on all qualifying wagers at 77 games and do not expire while your account remains active (defined as at least one login or wager within any 180-day period).
• VIP benefits — including cashback and comp points — are forfeited if an account is closed for breach of these Terms and Conditions.
• Diamond tier status is by invitation only and may be revoked by 77 games if a member's activity falls significantly below Diamond-level thresholds for an extended period.

77 games is committed to providing a safe gaming environment. We offer a full suite of responsible gaming tools on the platform, and their use is encouraged for any player who feels their gaming habits need adjustment. These tools are available to every account holder at every tier — using them is never penalised by 77 games.

Self-exclusion requests submitted to 77 games are processed within 24 hours. Once activated, a self-exclusion prevents login and overrides any active bonuses or promotional eligibility. Players who self-exclude and subsequently attempt to register a new account to circumvent the exclusion will have all accounts permanently closed and all funds held subject to investigation.

For players who are concerned about their gaming behaviour, full information on available tools and support resources is available on our Responsible Gaming page. 77 games takes this issue seriously and the support team is trained to handle responsible gaming conversations with sensitivity and without judgment.

By using 77 games, you consent to the collection and processing of your personal data as described in our Privacy Policy, which forms part of these Terms and Conditions by reference. In summary:

• Your data is used to operate your account, process transactions, verify your identity, and communicate with you about your 77 games account and promotions.
• Your data is protected using 256-bit SSL encryption. 77 games does not sell or share your personal data with third parties for marketing purposes without your explicit consent.
• You have the right to request a full copy of the data 77 games holds about you, and to request its deletion (subject to legal retention obligations) at any time.
• Your account login credentials must be kept confidential. 77 games will never request your password through any communication channel.

77 games makes every reasonable effort to maintain platform availability and game integrity. However, the following limitations apply to our liability to players:

• 77 games' total liability to any individual player, arising from any cause, is limited to the amount of real money funds held in that player's account at the time of the relevant event.
• In the event of a clear and manifest error in odds, payouts, or game parameters, 77 games reserves the right to void affected bets and return staked amounts without liability for lost potential winnings.
• 77 games accepts no liability for losses arising from a player's failure to comply with these Terms and Conditions, including losses resulting from prohibited activity or account security failures caused by the player.

77 games reserves the right to amend these Terms and Conditions at any time. When material changes are made, registered players will be notified via the email address associated with their account or through a prominent notice displayed on the platform upon next login. The amended Terms will also be published at this URL with an updated "Last Updated" date.

Your continued use of 77 games after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the platform and contact support to discuss your options, including the withdrawal of any real money balance held in your account.

If you have a query, complaint, or dispute relating to your 77 games account, a bet settlement, a withdrawal, or any aspect of these Terms, the first step is to contact our support team directly. We aim to resolve all queries within 48 hours and most are resolved much faster than that.

Where a complaint cannot be resolved through the support team, you may request that the matter be escalated to 77 games' formal complaints procedure. This process involves a written submission of your complaint, a formal response within 10 business days, and an independent review if the outcome is still disputed. Details of the escalation process are available by contacting support at the email address above.

These Terms and Conditions are governed by the laws of the jurisdiction under which 77 games holds its gaming licence. Any dispute that cannot be resolved through the internal complaints procedure will be referred to the relevant licensing authority or an independent alternative dispute resolution body, as applicable.